Returns Policy
Avenue is the ultimate plus size fashion shopping destination and we believe that in order to have the best possible online shopping experience, we need to ensure a seamless Return Process for all our customers.
AVENUE RETURNS |
We welcome refunds on change of mind purchases subject to the following conditions:
- The return is made within 30 days from the date of purchase.
- Items must be in new and original condition as purchased, with all labels/tickets attached.
- Items are not labelled “Final Sale”, “Take a further 50% off sale” & “Take a further 60% off sale”and are above $16.99
Final Sale:
Refunds & Exchanges are not available on items $16.99 & under and are labelled “Final Sale”, “Take a further 50% off sale” & “Take a further 60% off sale”. Where items are faulty or have been wrongly described, you are welcome to choose between a refund provided the above points are adhered to.
IMPORTANT: Please include your packing slip with your return. We will not be able to properly credit your account if we do not have this information and it will cause delays with your refund being processed.
HOW TO RETURN |
Need to return your order? Click here to follow our easy Returns Centre process. All you need is your order number and the email address you used to make your purchase. We charge a low Returns Label fee of $7.95 which is automatically deducted from the amount owed to you for the return of your order.
Alternatively, you can make FREE returns in-person at select Happy Returns Bars around the country!
Please visit a Happy Returns location within 30 days of the date of receipt of your order, and bring your eligible item(s) and the email address you used to make your purchase. Please note oversized items (larger than 10" x 10" x 10") cannot be accepted at Happy Returns Bar.
As a rule of thumb, to be accepted at a Returns Bar items must fit into:
A 24" x 24" polybag
A 20" x 16" x 15" shopping tote
Weigh less than 10 pounds
To start a contact-free return online with Happy Returns, please click here.
I SUBMITTED MY RETURN REQUEST, WHAT HAPPENS NOW? |
Once your return request has been submitted, you'll receive an email confirmation to let you know we've received your return request. We'll then run a few checks to make sure your request is within our Return Guidelines.
We're able to approve most orders automatically but sometimes it can take up to 24 hours after submission. In the unlikely event that we're unable to authorize your return, someone from our Customer Service team will email you to help resolve any issues.
MY RETURN REQUEST WAS APPROVED, WHAT DO I DO NOW? |
As soon as we've approved your Return Request, we'll send you an email updating you. Your email will also contain a PDF attachment with your pre-paid shipping label and a packing slip with the items approved for your return.
SHIPPING YOUR PACKAGE
You can use your original Avenue package you received, or any plain, unmarked bag or box to ship your return.
If there are any existing shipping labels, stickers, or other materials on the shipping bag from previous shipments, please remove them. You may also turn the bag inside out to reuse it.Tape your returns label (sent to your email address) to the outside of your package.
Once the Fulfilment Center has received and approved your return, you will receive a credit memo notice via email that your return is completed and your refund has been processed.
MY RETURN HAS BEEN DELIVERED, WHEN WILL I GET MY REFUND? |
Once your return package has been delivered to our Fulfilment Centre, we'll process it as quickly as we can. We're usually able to process most returns within 72 hours of them arriving.
Once your package has been processed, we'll refund you for the items you returned and you'll receive a credit memo email notification.
IN PERSON RETURNS WITH HAPPY RETURNS |
You can now make FREE returns in-person at select Happy Returns locations around the country! Please visit a Happy Returns location within 30 days of the date of receipt of your order, and bring your eligible item(s) and the email address you used to make your purchase. Happy Returns will process your transaction, and your refund will be initiated within one business day – no returns fees or shipping required. Find your closest Happy Returns location here.
CONDITIONS OF RETURN |
Our Return Shipping Fee for domestic US locations is $7.95 for US customers. This fee is deducted from the amount issued to you upon receipt of goods.
Any styles marked as “Final Sale”, “Take a further 50% off sale” & “Take a further 60% off sale” are not eligible for return unless the garment is faulty. If you receive a faulty garment, please reach out to our Customer Care team who will be happy to assist you.
Avenue is not able to process items for exchange. A new order must be placed instead. Please contact our Customer Service team if you need a price adjustment to reflect the original purchase price.
You can return your purchase within 30 days from the shipping date on your original packing slip.
Merchandise must be in new, original and resalable condition. Items must be unworn, unwashed and with all labels and swing tags attached. Items with odours, deodorant, make up stains or any other markings will not be accepted for return and will be returned to you at your expense. Merchandise that does not meet the above stated conditions for return will not be refunded. Avenue will notify you via email of the rejected return and you will be required to supply us with a prepaid shipping label to send your item back to you. Avenue reserves the right to refuse a return.
Once your return is received and inspected by our fulfilment centre, your refund will be processed, and a credit will be issued via the same method of original payment. You will receive a credit memo email the same day your refund has been processed; this indicates that notification of your refund has been communicated to your bank or PayPal. Please allow 2-10 business days to see your refund, depending on your bank’s policies.
In some instances, it may take up to 14 days to process your return once it has been received in our return facility. We appreciate your patience as processing returns is a high priority to us and we process them as quickly as possible. At times of heavy return volume we may need additional time to process your return.
Fed Ex can take up to 14-30 days to return your package to us. In most cases, it happens within two weeks, Avenue is not responsible for lost or missing packages.
Refusing delivery of your package may lengthen the amount of time it will take for it to return to us. We advise that your use the prepaid return label if you are located in the US.
Avenue reserves the right to make changes to this Returns Policy at any time.
Returns Policy |
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Avenue is the ultimate plus size fashion shopping destination and we believe that in order to have the best possible online shopping experience, we need to ensure a seamless Return Process for all our customers. EXTENDED CHRISTMAS RETURNS We have extended our returns policy over the holiday period to 45 days for purchases made between 11/15/2023 to 1/7/2024.
We welcome refunds on change of mind purchases subject to the following conditions: Final Sale: Refunds & Exchanges are not available on items $16.99 & under and are labelled “Final Sale”, “Take a further 50% off sale” & “Take a further 60% off sale”. Where items are faulty or have been wrongly described, you are welcome to choose between a refund provided the above points are adhered to. IMPORTANT: Please include your packing slip with your return. We will not be able to properly credit your account if we do not have this information and it will cause delays with your refund being processed. |
How to Return |
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Need to return your order? Click here to follow our easy Returns Centre process. All you need is your order number and the email address you used to make your purchase. We charge a low Returns Label fee of $7.95 which is automatically deducted from the amount owed to you for the return of your order. |
I submitted my Return Request, what happens now? |
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Once your return request has been submitted, you'll receive an email confirmation to let you know we've received your return request. We'll then run a few checks to make sure your request is within our Return Guidelines. |
My Return Request was approved, what do I do now? |
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As soon as we've approved your Return Request, we'll send you an email updating you. Your email will also contain a PDF attachment with your pre-paid shipping label and a packing slip with the items approved for your return. SHIPPING YOUR PACKAGE You can use your original Avenue package you received, or any plain, unmarked bag or box to ship your return.
Once the Fulfilment Center has received and approved your return, you will receive a credit memo notice via email that your return is completed and your refund has been processed. |
My return has been delivered, when will I get my refund? |
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Once your return package has been delivered to our Fulfilment Centre in Texas, we'll process it as quickly as we can. We're usually able to process most returns within 72 hours of them arriving. Once your package has been processed, we'll refund you for the items you returned and you'll receive a credit memo email notification. |
IN PERSON RETURNS WITH HAPPY RETURNS |
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You can now make FREE returns in-person at select Happy Returns locations around the country! Please visit a Happy Returns location within 30 days of the date of receipt of your order, and bring your eligible item(s) and the email address you used to make your purchase. Happy Returns will process your transaction, and your refund will be initiated within one business day – no returns fees or shipping required. Find your closest Happy Returns location here. |
CONDITIONS OF RETURN |
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